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Frequently Asked Questions

Find the answers to all your questions about your account, orders and deliveries here. If you can't find what you're looking for, our friendly Customer Services team will happily help you out. Get in touch with them here.

Registering

Yes, you will need to register for an account before placing orders so we can let you know which days we can deliver to you.
Yes, please give us a call on 0345 063606 and we may be able to ‘switch on’ your postcode.
Please call us on 03456 063606 and we will fix this for you.
Please first double-check you have given us the correct email address, and your junk folder. If you still can’t log in, get in touch and we will help you out.